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Costco Benefits

Costco Benefits

www.costcobenefits.com
What is your customer experience with Costco Benefits?

Costco Benefits Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Costco Benefits has a 3.2 star rating based on 11 customer reviews. 50% of users would likely recommend. Consumers are mostly neutral with mixed experiences across service and pricing.

Key Takeaways for Future Customers

  • Costco Benefits reviews show value on insurance and prices but mixed customer service.
  • Members cite helpful reps for FSA and enrollment when reached.
  • Expect medium price level and varied experiences with membership and benefits access.

Negative Feedback / Risk Areas

  • Frequent customer complaints about bad customer service and rude representatives.
  • Website, ESS login, and portal issues make enrollment and account access inconvenient.
  • Confusion over billing, benefits cancellations, and delays in refunds or confirmations.

Positive Feedback

Several reviewers praised efficient, knowledgeable reps who resolved FSA, 401k, and claims issues.

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Media from reviews

Costco Benefits - Faulty furniture
Costco Benefits - Faulty furniture - Image 2Costco Benefits - Faulty furniture - Image 3
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Show reviews that mention
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David M Xpt
map-marker Durham, Connecticut

Benefits annual

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Very helpful and efficient; knew exactly what I was calling for and processed my request quickly. Overall, very helpful.

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Maelie Pew

My 2% benefit

Failed to check statement for how much my 2% benefit is. I just paid my citi card bill, but failed to check the 2% amount.

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Joy S Hyv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Faulty furniture

AI Highlights
  • - Glass door on TV console shattered unexpectedly.
  • - Afraid the other three doors may break.
  • - Bought 2-3 years ago at Central Point, Oregon store.
Costco Benefits - Faulty furniture
Costco Benefits - Faulty furniture - Image 2
Costco Benefits - Faulty furniture - Image 3

The glass door on my tv console completely shattered, out of the blue! I live alone, so nothing could have harmed it.

Do you stand by this?

And I am afraid the other 3 doors can do the same. I bought it 2or3 years ago at the Central point, Oregon store.

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Takesha Sgt

Membership

AI Highlights
  • - Lost my card and need a replacement for my NZ membership.
  • - Please advise how to obtain a new card.

Hi I would like to get a new card lost mine

I had membership in N Z and would like to get a new card as I have lost my card please advise how to do this

OOOOO

OOOOO

OOOOO. Please sort this out for me

OOOOO

OOOOO

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Sabrinia Gxm

FSA enrollment assistance

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The customer service representative was fantastic! She was super patient and knowledgeable. She stayed with me even through technical difficulties and numerous questions.

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Beth C Srm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Employee question about 401k

Can I get my 401k earlier then September. I got letter about this.

I am a former employee. My last day was February of 2021.

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Ying W Dlk

Dishwasher not working

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Power was off while it was running the cleaning cycle. Checked electric panel and plug, both are okay. Not sure what is causing this problem and would like to check with technical support

Preferred solution: Repair

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Anonymous
map-marker Naperville, Illinois

I needed someone to help me for my next step because surgery was being denied. So thank you so much my case worker has got things moving forward with next steps. Thank you so much!!!!!@

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Just needed guidance and I did get some. They were very helpful and they listened to how concerned I am.

User's recommendation: Just try to reach out.

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Rekenna F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No answer

AI Highlights
  • - User is calling to inquire about benefits.
  • - They seek Costco tuition assistance information.
  • - They want steps and contact numbers to get answers.

Im calling to ask about my benefits. Im trying to find out if Costco will help me with my college tuition, and I need to speak to speak with someone to get the answers. I believe there is a program, but I just need to know what steps to take and the numbers to call.

Preferred solution: Answers to my questions

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Ernesto I Wrp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not user friendly

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AI Highlights
  • - Too many portals and logins; pages jump.
  • - E-signature is available, but enrollment remains inefficient.
Original review updated Nov 14, 2022

Still too many portals to get to what anyone needs. Jumps from one page to another and too many log ins.

Still wasnt able to submit any type of pre application to enroll partner online, and still have to fax or mail off paperwork?

How inconvenient and ancient. We esignature now available, this needs to be more efficient for people trying to enrolled loved ones.

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Anonymous
map-marker Phoenix, Arizona

Cannot get into ESS

AI Highlights
  • - Changed phone number and can’t access ESS through PingID.
  • - Verification uses the old device/number I no longer have; I need the app reset.

I changed My phone number and now I cannot get into ESS through PingID. It will not let me change my number on the site without verifying the new device through the old phone number, which I no longer have access to.

I need help resetting the app so I can have access to my information. Thank you.

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Ernesto I Wrp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Adding partner

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AI Highlights
  • - Not easy to navigate or add your significant other.
  • - Too many steps to provide proof; no links for the application; the office won't help.

Not easy to navigate and add your significant other. Too many steps to provide proof, no links for application.

Office wont help you.

On the phone didnt want to help, they directed me back to website and follow the instructions. Very upsetting

User's recommendation: Add link to film out form on the spot

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tomas m Gdu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

ESS login support

AI Highlights
  • - New phone, two-factor authentication no longer works.
  • - Needs to reset 2FA to access my employee benefits page.
  • - Phone number remains the same.

Hello, I recently got a new phone and my Two-factor authenication no longer works. I need to reset my two-factor authentication in order to view my employee benefits page. My phone number remains the same.

Preferred solution: help

View full review
Anonymous
map-marker Saint Augustine, Florida

Get daughters insurance card

AI Highlights
  • - Mail daughter's insurance card to the policyholder.
  • - Confirm Sage is on the policy.
  • - Provide daughter's information and card.

I would like to get my daughters insurance card mailed.to me in case she needs her own insurance cards. We need her own insurance card to verify her her insurance to be able to definitely identify Sage is on my insurance plan. So please, own up to our insurance policy and send her own information and insurance card.

User's recommendation: Extra insurance cards

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Eviana Spn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Switching to Medicare. Would like to drop Costco health care

Was instructed to call this office back on the I wish to drop my coverage.

Excellent customer service. What a refreshing change from.

Just about everywhere else. Thanks

View full review
Resolved
Joe P Nmr

Resolved: Harassment

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Updated by user Apr 30, 2022

I am begin harassed at work.

Original review Apr 30, 2022

Im an employee and my Supervisor harassed me and he still working in the same building after they brought me back after six months of intense mental health treatment due to the workplace harassment that I face from my manager or supervisor rich manager Colleen manager Stephanie and manager Justin all from Costco 391 I am an employee Joseph Pauley

Loss:
$250000
Pros:
  • Insurance
Cons:
  • Management

Preferred solution: My mental health back

User's recommendation: Jo

View full review

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